Data Deletion

This page explains how you can request deletion of data held by HopperLine. It is published as the 'Data Deletion Instructions' page required by Meta for apps using the WhatsApp Business API and Instagram Messaging API.

What data we store

HopperLine stores business records (salon/clinic details, staff, and service lists), customer records (name, phone number, notes, visit history), appointment records, and the full content of conversations conducted over WhatsApp and Instagram DM. For a complete explanation of what we collect, why, and where it is hosted, see our Privacy Policy.

Two kinds of deletion requests

(a) Business account deletion: A salon, hair salon/kuaför, nail studio, aesthetic center, or dental clinic using HopperLine can request that its account and all associated data be deleted. This ends the subscription and permanently removes the business record, staff and service information, customer records, appointments, and message history.

(b) An individual end-customer's data deletion request: Someone who has messaged a HopperLine-powered business on WhatsApp or Instagram can request that their personal conversation or customer record be deleted. Because HopperLine's direct customer is the business itself, we recommend contacting the business directly first. That said, if a request is sent directly to info@hopperline.com, HopperLine will honor it by relaying it to the responsible business, or by acting on it directly in cases where HopperLine itself controls the data.

How to request deletion

At this time, deletion requests are handled manually by email — there is no self-service dashboard or automated API for this yet. To request deletion, email info@hopperline.com with:

• For a business account deletion: the business name and the email address associated with the account.
• For an individual data deletion request: your phone number or Instagram handle, and the name of the business you messaged.

Where possible, please include any additional details that help us identify the correct account or conversation, so we can verify and act on your request quickly.

What happens after a request

Once we receive your request, we locate the relevant data in our systems, hosted on Supabase, and permanently delete it. We aim to complete this within 30 days of receiving a verified request; this turnaround commitment will be confirmed and finalized by the HopperLine team as our processes and legal review are completed.

What may be retained after deletion

Some limited records may be retained where legally required — for example, billing and invoice records kept for tax and accounting purposes. Any such records are kept separately from the deleted conversational and customer data, and are limited to what is legally necessary.

Contact

For deletion requests or questions, reach us at info@hopperline.com. For more on how we collect and use data, see our Privacy Policy.

This page is an initial draft prepared ahead of formal legal and process review, and does not constitute legal advice.